I spent $10,500 on a 2013 Chevy Camaro, and within just two weeks of owning it, the engine had to be replaced. The shop kept my vehicle for an entire week, which resulted in me having to miss a full week of work. Despite knowing I was left without transportation, they did not offer a loaner or temporary vehicle. On top of the engine replacement, several other things were supposedly repaired, including my strut. I also specifically asked them to fix my A/C. Considering I had just spent over $10,000 on the vehicle, I was only expecting to pay for the additional smaller parts, which ended up costing me over $500 out of pocket. Now, my A/C still doesn't work, my heat doesn't work, and my radio doesn't work. On top of that, the strut they replaced is now causing an intermittent shaking issue because the bolt at the top was not properly tightened. My father, who is a mechanic and has been for the majority of his life, checked it and identified the issue. I brought the vehicle back to the shop and asked them to look at it,before having my father look at it and, They told me they had checked the entire front end and found absolutely nothing wrong. When I explained that I would be taking my vehicle somewhere else for a second opinion, I was told that it wouldn't hurt their feelings and that I shouldn't threaten them. I made it clear that I was not threatening anyone or trying to hurt anyone's feelings. I simply cannot continue risking my safety or putting more money into a vehicle that I just spent $10,500 on, especially when I'm only trying to prevent a potentially serious problem from happening. At this point, I'm extremely disappointed with the experience. I paid a significant amount of money expecting to have a reliable vehicle, and instead, I've dealt with repeated problems, missed work, additional expenses, and a lack of accountability. I shouldn't have to fight to get a vehicle properly repaired after spending this kind of money.
Reviews
Thank you for the 4-star rating, Vince! We appreciate your support and look forward to welcoming you back to St. Louis Auto & Truck Repair. Reach us anytime at (314) 436-2788.
Quick and professional! Definitely will come again
Randy, thank you! We’re glad you found our service quick and professional. We appreciate your support and look forward to welcoming you back to St. Louis Auto & Truck Repair. Call us anytime at (314) 436-2788.
Thank you for the 5-star rating! Everyone at St. Louis Auto & Truck Repair truly appreciates it and looks forward to welcoming you back. You can reach us at (314) 436-2788.
Thank you for the 5-star rating, Sam! Everyone at St. Louis Auto & Truck Repair truly appreciates it and looks forward to welcoming you back. You can reach us at (314) 436-2788.
Thank you for the 5-star rating, Stella! Everyone at St. Louis Auto & Truck Repair truly appreciates it, and we look forward to welcoming you back. Reach us anytime at (314) 436-2788.
These guys are the best. Helpful. Honest. Fast. Reasonable. AND the lobby has massage chairs and water. So, go there and give them money to take care of your car or truck. They keep this beast maintained and in good repair.
Mary Liz, thank you! We're thrilled you found our team helpful, honest, fast, and reasonable—and enjoyed the massage chairs and water. We appreciate your trust in St. Louis Auto & Truck Repair and welcome you back anytime. (314) 436-2788
Great place. Been going for 15 years, maybe more. Lisa & PJ run a great shop
Thank you, Dave, for your 15+ years of loyalty! Lisa and PJ work tirelessly to provide exceptional service to our customers. We appreciate your kind words and continued trust in our shop. If you need anything, give us a call at (314) 436-2788.
Great service with affordable prices
Thank you, Vera, for the fantastic review! We are delighted to hear that you had a great experience at St. Louis Auto & Truck Repair. Our team is committed to providing top-notch service at affordable prices. If you have any questions or need further assistance, please don't hesitate to call us at (314) 436-2788. We look forward to serving you again!
The team completed my repairs as requested.
Thank you for the positive review, Soulbrother 7! Our team at St. Louis Auto & Truck Repair strives to provide excellent service and ensure that all repairs are completed to the customer's satisfaction. If you have any other questions or need further assistance, please don't hesitate to contact us at (314) 436-2788.